Please forward the letter to cs@tsx-global.com. This document will be uploaded onto your file and forwarded to our collaborating lawyers.

The lawyer will contact the debt collector Company informing them of your dispute and that you have been advised not to pay the fees.

Along with the high maintenance fees and the collapse of the resale market, the lack of availability is one of the major frustrations among Timeshare owners and, like a number of the other problems with timeshare, the greed of the timeshare groups/resorts is sadly the root cause.

The relentless sales drives of these organisations over time means that many resorts & point Schemes are hugely oversubscribed, which means that only a very small proportion of the members are ever lucky enough to be able to book their first choice accommodation & dates.

This is exacerbated by the fact that some resorts, groups and exchange networks are known to hold back some of the most desirable accommodation and dates for sale on the open holiday-maker market, rather than sharing the full allocation fairly across their fee-paying membership.

On top of this, there is often a further allocation of the best units/dates held back for new potential customers, who are flown in for a few days so the sales teams can try and sell them into the prevailing special Timeshare scheme of the moment.

It all means that the actual fee-paying members/owners, who have bought into their Timeshares and dutifully paid their Maintenance Fees, are often pushed to the back of the queue and generally find themselves having to choose from what’s left over.

This will depend on a number of factors including the timeshare group/resort in question, the terms of the contract, the legal jurisdiction under which your contract is governed, the transactional history of your particular case and, very importantly, whether there are grounds for claiming the timeshare contract and/or any credit agreement, may have been mis-sold.

We would generally expect the process of cancelling a timeshare contract to take from 3-6 months, but there are exceptions of course. In some, rare cases there will be a specific set of conditions which enable us to conclude the cancellation much more quickly than this – and the process can sometimes take longer if the case is more complex or if the timeshare group/resort in question is known to be more obstructive than others.

It should also be noted that the associated claims which we may recommend, which will potentially lead to compensation for mis-selling, unfair timeshare practices and so on, will also take a varying length of time to conclude.

What is certain is that, the sooner you start the process, the sooner you will have peace of mind. It is also well worth noting that, as soon as they’ve taken the first step, many of our customers tell us that they had been putting it off and only wish they had done it earlier!

For many of our customers, by far the most important consideration is the relinquishment of their timeshare contract and freedom from ongoing maintenance fee liabilities. However, the good news is that, if you would like us to do so, there are and ever-increasing number of legal precedents around timeshare mis-selling that we can pursue in terms of potentially claiming money back in relation to your timeshare. This includes:

• Claiming against the timeshare group/resort itself for mis-selling of the timeshare at the beginning and/or at later stages, when you may have “upgraded” your contract or been moved into a different type of ownership/membership;
• Claiming against unfair timeshare exchange network practices.

We have enjoyed considerable success in these area on behalf of our customers and have often been responsible for claims which have produced 5 figure settlements.